Sales rep KPI...
Sales rep KPI include KPIs as follows: 1. The rate of response / total sent • Formula = total customer feedback / total information sent to customers. • This rare measure the...Sales contact by telephone...
1. The average cost per call / per transaction • This KPI help to control the cost of the phone. 2. Time to talk of an average phone calls • Have to control call time that is...Shops and supermarkets KPI...
1. The rate of profit / per shop: • This rare reflects the percentage of the profits of individual shops in each area. • You use this rate to compare the level of...Customer loyalty KPI...
Customer loyalty KPI 1. Total customer lost • The total number of customers do not buy your goods again. • Number of customers includes: the number of first customers and ...Market share KPI...
KPI market share 1. Market share of the company compared with the entire market: • The percentage of sales turnover of the company compared with sales of the entire sector. 2....Complaints of customer KPI...
Complaints of customer KPI 1. Complaints are resolved in the first time. • Formula = total complaints resolved first / total complaints. • You can add more this rate of...Customer appraisal KPI...
Customer appraisal KPI 1. % Sales turnover of new customers: • This rate = turnover from new customers / total sales. • The rate indicates what percentage of increased sales...Customer care KPI...
Customer care / customer service KPI 1. Frequency impact to customers • The number of purchase is the number of customers shopping in a unit time. • Frequency impact is the...Workforce information KPI...
Workforce information KPIs include KPI as follows: 1. Number of FTEs in HR 2. HR FTEs as % of total workforce (FTEs) 3. Percentage of outstanding employee probation...Job leaving KPI...
Job leaving KPIs include KPI as follows: 1. Job leaving ratio per year. 2. Job leaving ratio per department. 3. Average age of employees that retire. 4. Percentage of early...
